Arhaus in Thousand Oaks, CA Open now

Reviews about Arhaus

• ★ ★ ★ ★ ☆

  May 02, 2020, by Paul Bender
  UPDATE: The manager called to waive the pickup and shipping fee. A great move... Thank you. Be sure you can touch and feel the pieces you buy. Many items are not available in the stores. Bought about $5,000 of furniture from this location for my office, but unfortunately was not able to touch and feel some of the items. (Not all stores have all pieces) So I bought sight unseen through the store. The top for the desk arrived warped, significantly warped. The wall unit ($2,000) appears to have weathered shelving in the online pics, but in fact it has a very "Manufactured" look. Shelving at this price should be sandblasted to create a true weathered effect, but the builders simply ran it through some type of machine which creates very unrealistic flat grooves in the wood -- Extremely disappointing. The unit at Restoration Hardware is a similar price but more realistic looking. In the end, the desktop was very easy to return because of the obvious defect, but the wall unit will cost $200 for shipping. Here's my big issue... They already decided to dispatch a truck at their expense for the pick-up of the warped desktop, but since I am not happy with the quality of the wall unit, they're charging me $200 to pick up the wall unit. Poor furniture (at least my particular choices were), and now poor customer service to boot. My rep at the store really did try hard and I have to give her credit for getting them to waive the restocking fee, but the store manager was resolved to collect the $200 for pickup -- Even though they were sending the truck to pick up the warped desktop. It's all rather disappointing... I'll finish furnishing my office through Restoration Hardware.