Patioworld in Thousand Oaks, CA Open now

Reviews about Patioworld

• ★ ☆ ☆ ☆ ☆

  March 01, 2019, by Martine Mickiewicz
  Terrible experience. I went to the Thousand Oaks location to price $5,000 worth of outdoor furniture. My salesman was a hyper-active, strung-out man named Leonard. He prices out eight pieces for me and gives me a written quote, but mentions that if I wait a week, there likely would be a promotion that includes free sales tax, so I could save $326. So, I wait a week for the sale to start and then drive the hour with my spouse, who sits in the furniture and it gets his approval. We go to pay and magically the furniture is $250 more than what I was quoted. Yes, Leonard says, the sales tax is free, but now he can only give me a 10 percent discount on the furniture, not the 15 percent he put down in the written estimate. I ask "isn't that bait and switch," and I show him the written quote. He said that at the bottom, I should have seen that the quote was good for 24 hours only. However, the wacky Xerox he sent me home with cut off that fine print. No issue, I say, how about if we pay cash and save PatioWorld the credit card charge from the bank. No, he says, the price is the price. We walked out and drove straight to the Woodland Hills location. We got Jesse as the salesman, who was helpful and took our order. But when it arrived six days later, the delivery man said our table top style was discontinued. Duh! Shouldn't the sales team have known this? In short, the furniture looks nice, costs more than it should have, and the sales team seems to need some serious training.